Terms of Use

About these terms

These terms apply to your use of this website and to purchases made through it. By using the website or placing an order, you agree to follow these terms. If you do not agree, please do not use the website or place an order.

You must provide accurate and complete information when using the website. These terms do not affect any rights you have that cannot be excluded or limited by applicable law.

Placing an order

When you place an order, you are making an offer to buy the selected products. An acknowledgement that we have received your order does not mean that the order has been accepted. A purchase contract is formed only when we send confirmation that the order has been accepted.

We may decline or cancel an order before acceptance, including where:

• a product is unavailable or cannot be supplied;
• the information provided is incomplete or inaccurate;
• payment cannot be authorised;
• there is an obvious pricing or product description error;
• prescription, clinical or other supply requirements have not been met; or
• we reasonably suspect fraud, misuse or a breach of these terms.

Prices and payment

Product prices, any applicable taxes, delivery charges and other costs will be shown at checkout before you place your order. We take reasonable care to keep prices and product information accurate, but an obvious error may be corrected before the order is accepted.

Payment must be made using an accepted payment method. Payment may be checked or authorised before an order is accepted. If payment is not completed or is later reversed, we may suspend or cancel the order and may recover any amount that remains due where applicable.

Delivery arrangements

We deliver to the locations and addresses shown as available at checkout. Delivery estimates and charges are shown at checkout and may depend on the product, destination and delivery method selected. We are not responsible for delays caused by events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and for making reasonable arrangements to receive the parcel. If a delivery attempt fails, the parcel may be held, re-delivered or returned to us in accordance with the delivery service. Any further delivery charge will be shown or explained where applicable.

Cancellation and sending products back

You may be able to cancel an order within the period set by applicable law. If you ask to cancel before dispatch, we will make reasonable efforts to stop the order, but cancellation may not be possible once it has been processed or dispatched. To request cancellation, use the Contact page and provide your order details.

Where a return is permitted, products should be sent back within the period set by applicable law and in the condition required for a return. For health and safety reasons, some medicines and health products may not be returnable once supplied, opened or unsealed where applicable law permits this.

Refunds and complaints

Where a refund is due, it will normally be made to the original payment method within the period set by applicable law. We may delay a refund until returned products have been received or suitable evidence of return has been provided. Any permitted deduction for damage or diminished value will be explained.

If you have a concern about an order, product or service, contact us through the Contact page with your order details and a clear description of the issue. We will review the complaint fairly and provide a response in accordance with applicable requirements. Your legal rights regarding faulty, misdescribed or unsuitable products are not affected.

Medical information and prescriptions

Information on this website is provided for general information and does not replace advice from a doctor or pharmacist. You should follow the instructions of your doctor and the package leaflet, and seek professional advice if you have questions about a product, your symptoms, possible interactions or side effects.

Prescription medicines will only be supplied where the applicable prescription requirements have been met, including the provision and acceptance of a valid prescription where required. We may need to request additional information or a clinical assessment before supply, and we may decline an order where the requirements are not satisfied.

Website content and intellectual property

Text, images, product descriptions, logos, designs and other content on this website are protected by intellectual property rights or are used with permission. You may view and use the content for your personal, non-commercial use in connection with the website.

You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without prior permission, except where applicable law allows it. You must not use the website in a way that could damage, disrupt or gain unauthorised access to the website or its systems.

Liability and changes

We will provide the website and accepted orders with reasonable care and skill. To the extent permitted by applicable law, we are not responsible for loss caused by events outside our reasonable control, misuse of the website or products, inaccurate information supplied by you, or failure to follow medical or product instructions. Nothing in these terms excludes or limits liability that cannot legally be excluded or limits your statutory consumer rights.

We may update these terms from time to time. The version in force when your order is accepted will normally apply to that order, unless a change is required by applicable law or agreed with you. Updated terms will apply to future use of the website and future orders from the date they are made available.