Privacy Statement
Privacy in brief
This policy explains how personal information is collected, used, shared and protected when you use this online pharmacy. We use information only for clear purposes, such as handling orders, providing support and keeping services safe.
An order may reveal information about your health, so we take extra care with it. You can ask questions about privacy or exercise your rights through the Contact page.
Health information needs extra care
An order, prescription, consultation or health questionnaire may reveal medicines, symptoms, conditions or treatments. We use this information only where it is needed to assess an order, support safe supply, provide customer service or meet our responsibilities.
- Access is limited to people who need the information for their work.
- Health information is shared only when it is needed for the service or for safety.
- We keep it only for as long as it is needed for the purpose collected, or for a necessary business or safety reason.
Discreet orders and parcels
Orders are prepared in plain outer packaging. The outside of a parcel does not normally identify the medicines or health products inside. Delivery providers receive only the details they need to deliver the parcel, such as the delivery name and address.
How we use information
We use personal information for the following purposes:
- To create and manage an account where one is used and to process orders.
- To review health information and order details when needed for safe supply.
- To arrange payment, which is handled by the payment provider.
- To send order updates and respond to questions or support requests.
- To prevent fraud, misuse, unauthorised access and other security problems.
- To maintain, improve and troubleshoot our services.
- To meet applicable business, safety and record-keeping responsibilities.
Where optional marketing is sent, you can choose to stop receiving it. Health information is not used for unrelated purposes without an appropriate reason.
Sharing and overseas services
We share the minimum information needed with service providers that help us operate, including payment providers, delivery providers, technology and hosting providers, communication services and customer support providers. They must use the information only for the agreed service and protect it appropriately.
Some service providers may operate outside the United Kingdom. When information is transferred overseas, we use appropriate safeguards and share only what is needed. We may also share information when necessary to protect people, prevent wrongdoing or meet a valid legal or safety requirement.
Keeping information secure
We use measures such as secure systems, access controls, authentication, staff confidentiality requirements, monitoring and procedures for dealing with security incidents. Payment information is handled by the payment provider. No online service can be completely risk-free, so we continue to review and improve our safeguards.
If you think someone has accessed your information, your account or an order without permission, contact us promptly through the Contact page. Please include enough information for us to investigate, but avoid sending unnecessary health or payment details.
Your privacy choices
You can ask us to:
- provide a copy of the personal information we hold about you;
- correct information that is inaccurate or incomplete;
- delete information when there is no good reason for us to keep it;
- stop using information for a particular purpose where you have a valid objection; and
- withdraw consent where we rely on your consent.
Use the Contact page to make a request and tell us what you need. We may ask for information to confirm your identity and find the correct records. Some information may need to be kept for safety, accounting or other necessary business reasons. Withdrawing consent does not affect use that took place before the withdrawal, and it may mean that we cannot continue to provide part of the service.
Privacy questions
If you have a question or concern about privacy, use the Contact page. Explain what you would like help with and include an order or account reference only if it is needed. Please do not include more health or payment information than necessary. We will review your message and respond as soon as reasonably possible.