Get in Touch

Find an answer first

You may be able to find the information you need without contacting us. Check the FAQ for common questions, the Delivery page for delivery information, and the order status shown with your order for the latest update.

Help with an order

If you have already placed an order, please contact support if you need help with its progress, details or delivery. Include your order number and the email address used at checkout so we can locate your order.

Problems with a parcel

Contact us if your parcel has been damaged, is incomplete or contains the wrong items. Please describe the problem clearly and include your order number. Photographs may help us understand damage or missing contents.

Returns and refunds

If you want to ask about returning an item or receiving a refund, tell us which order and items your message concerns. We will explain the available next steps based on the circumstances.

Contact support

For order assistance, parcel problems, return or refund questions, email contact@sykeschemists.co.uk. We aim to reply as soon as reasonably possible, although response times can vary. Please send one message with all relevant details to help us deal with your enquiry efficiently.

Share your feedback

We welcome comments about your experience. To share feedback with other customers, please use the Customer Reviews page.

What support can provide

• Help with orders that have been placed
• Assistance with delivery and parcel issues
• Information about return and refund enquiries
• Help with general website and service questions

Support cannot provide medical consultations, diagnose conditions or prescribe medicines. Please seek advice from a qualified healthcare professional for medical questions or treatment decisions.