Questions and Answers

Choose the required product, select the available options and add it to your basket before entering your delivery details. Review your order carefully, provide any requested prescription information and complete payment at checkout.

The payment methods available for your order are shown at checkout and may include cards or other supported options. Payments are handled through secure payment processes, so use only the official checkout and never share one-time security codes with anyone.

Regular delivery is available from 10 business days, while priority delivery is available from 7 business days. The actual timing can depend on order processing, destination and any checks required before dispatch.

Tracking information is normally sent after your order has been dispatched, where tracking is available for the chosen service. Check your delivery messages first, then contact support through the Contact page if the information is missing or does not update.

If you miss a delivery, follow the carrier's instructions to arrange another attempt or collection. Contact support as soon as possible if the address is incorrect, although changes may not be possible once the parcel has been dispatched.

Check the latest tracking update and allow for occasional carrier or customs delays. If the expected delivery window has passed or tracking has stopped changing, contact support through the Contact page with your order details.

Orders are prepared in discreet outer packaging without medicine details displayed on the outside. Order information is handled confidentially and shared only where needed to process and deliver your purchase.

Products are handled through approved supply arrangements and checked as part of the dispensing process. When your order arrives, check the product name, strength, expiry date and packaging, then store it exactly as stated on the package leaflet and packaging.

Follow your doctor's instructions and the package leaflet, including guidance on dose, timing, duration and storage. Ask a doctor or pharmacist about doses, side effects or possible interactions, and do not change or stop treatment without professional advice.

Some medicines require a valid prescription, which must be supplied and checked before the medicine can be dispensed where applicable. For questions about suitability, doses, interactions or symptoms, speak to your doctor or pharmacist.

Contact support as soon as possible with your order details if you need to change or cancel an order. A change or cancellation may not be possible after processing or dispatch has started, particularly for medicines prepared for a specific order.

Do not use a product if the parcel or packaging appears damaged or tampered with; take photographs and contact support promptly. Return and refund requests are assessed under the Terms and Conditions, and support will explain the next steps.

Personal data is used to process orders, arrange delivery, provide support and meet relevant legal or safety requirements. The Privacy Policy explains how information is handled and the choices available to you.